Patient Rights & Responsibilities

Patient Rights & Responsibilities
EverCare Medical Supply

EverCare Medical Supply is committed to providing quality medical equipment and services while respecting the dignity, independence, and rights of every patient we serve.

Patients receiving services from EverCare Medical Supply have the right to:

1. Be treated with respect, dignity, and consideration regardless of race, color, religion, gender, age, disability, sexual orientation, or source of payment.
2. Receive safe, appropriate, and professional delivery, setup, and instruction for medical equipment and supplies.
3. Receive complete information regarding equipment use, maintenance, and safety instructions in a manner that is understandable.
4. Participate in decisions regarding equipment selection and service planning consistent with physician orders and insurance guidelines.
5. Be informed of any financial responsibility, including charges not covered by insurance, Medicare, or other payers.
6. Confidentiality and privacy of personal and medical information in accordance with applicable federal and state laws, including HIPAA regulations.
7. Voice concerns or file complaints regarding equipment or services without fear of discrimination, retaliation, or interruption of care.
8. Receive timely responses to questions, service requests, and equipment concerns.
9. Request repair, replacement, or service for malfunctioning equipment.
10. Be informed of EverCare Medical Supply’s policies, procedures, and contact information for assistance.

Patients receiving services from EverCare Medical Supply are responsible for:

1. Providing accurate and complete information related to medical condition, insurance coverage, and physician orders.
2. Using equipment according to provided instructions and safety guidelines.
3. Notifying EverCare Medical Supply of equipment malfunction, damage, or service needs promptly.
4. Maintaining equipment in a safe and appropriate environment.
5. Informing EverCare Medical Supply of any changes in address, phone number, physician, or insurance coverage.
6. Meeting agreed financial obligations for equipment or services not covered by insurance.
7. Returning rental equipment when services are discontinued or no longer medically necessary.
8. Allowing reasonable access for equipment delivery, setup, maintenance, or retrieval when applicable.

EverCare Medical Supply encourages patients and caregivers to communicate any concerns regarding services or equipment.

Complaints may be submitted by contacting:

EverCare Medical Supply
Phone: [TBD]
Email: [TBD]
Address: [TBD]

All complaints are reviewed promptly and handled in accordance with company policies and accreditation standards.

Patients may also contact applicable accreditation organizations or regulatory agencies if concerns are not resolved satisfactorily.

EverCare Medical Supply provides services in compliance with all applicable federal and state civil rights laws and does not discriminate based on race, color, national origin, age, disability, religion, or sex.

By receiving equipment or services from EverCare Medical Supply, patients acknowledge understanding of their rights and responsibilities.

Effective Date: 2.24.2026