Complaint Resolution Process

Complaint Resolution Process
EverCare Medical Supply

EverCare Medical Supply is committed to providing high-quality medical equipment and services that meet the needs and expectations of our patients, caregivers, and healthcare partners. We encourage open communication and take all complaints and concerns seriously.

Patients, caregivers, referral sources, or representatives may file a complaint regarding equipment, services, delivery, billing, or staff conduct at any time.

Complaints may be submitted through any of the following methods:

Phone: [TBD]
Email: [TBD]
Mail or In Person:
EverCare Medical Supply
[TBD]

Complaints may be submitted verbally or in writing.

Upon receipt of a complaint, EverCare Medical Supply will:

1. Document the complaint and date received.
2. Review the concern promptly and objectively.
3. Investigate the issue as necessary.
4. Communicate with the patient or responsible party regarding findings.
5. Implement corrective action when appropriate to prevent recurrence.

EverCare Medical Supply strives to acknowledge complaints within two (2) business days and work toward resolution as quickly as possible.

Complex matters requiring additional investigation may require additional time; however, patients will be kept informed throughout the process.

Patients and caregivers have the right to voice concerns or file complaints without fear of retaliation, discrimination, or interruption of services.

If a complaint cannot be resolved satisfactorily, patients may contact applicable regulatory or accreditation organizations, including:

Medicare Beneficiary Ombudsman
Website: www.medicare.gov

Florida Agency for Health Care Administration (AHCA)
Website: www.ahca.myflorida.com

Patients may also contact EverCare Medical Supply management directly for further review.

All complaints are reviewed as part of EverCare Medical Supply’s ongoing quality assurance and performance improvement efforts to enhance patient safety, service quality, and operational excellence.

Effective Date: 2.24.2026